Effective Date: December 16, 2015
This Online Privacy Statement (Statement) applies to this website or mobile application and the websites or mobile applications of Transamerica Corporation, and any of its U.S. subsidiaries and affiliates (collectively "we", "us" or "our") that link to this Statement (each a Site and collectively, the Sites). This Statement describes how Sites may collect, use and share information about you.
The Sites are intended for a U.S. audience. If you access one of our Sites from outside the United States, your information may be transferred or processed in the United States.
Depending on how you interact with us, and which of our affiliates provide the products and services you chose, your policy or contract and additional Transamerica and Transamerica affiliate privacy practices may also be applicable.
Information You Provide. We collect information that you provide to us at the Sites, through applications, online forms and calculators, surveys and other communications. For example, we collect your information at the Sites when you:
This information may include name, address, telephone number, email address, date of birth, policy, contract or account numbers and, where reasonably required to complete the request or transaction, banking information, credit card number, Social Security number, driver’s license numbers and other information.
Usage Metrics. Information regarding your use of this Site may be collected and/or aggregated through the use of automated means. This information may include:
Data Technologies. Various technologies may be used to automatically collect information on the Site, such as cookies, web beacons and local shared objects. "Cookies" are small identifiers sent from a web server that are stored on your device for the purpose of identifying your browser or storing information or settings in your browser. A "web beacon," also known as an Internet tag, pixel tag or clear GIF, connects web pages to web servers and their cookies. "Local shared objects," sometimes known as Flash cookies, may be used to personalize your visit by storing your preferences or displaying content based upon what you have viewed on various websites. Anonymous advertising identifiers may be used on mobile devices and otherwise in a manner similar to cookies. We refer to these types of technologies generally as "Data Technologies," which include today’s technologies and similar types of technologies as they evolve over time.
One or more Data Technologies may be used by us on this Site and other websites and mobile applications (including websites that may not be operated by Transamerica). Third parties, who may have their own privacy policies, may also use Data Technologies to collect information on this or other websites.
When you download or use apps or mobile-optimized websites to access our site or online services ("Mobile Sites"), we may receive information about your location and your mobile device, including a unique identifier for your device, device settings, analytical information about how you use your mobile device, and other information that may be stored on or accessed through your mobile device, including from apps not operated by Transamerica or from other devices connected to your mobile device. This information helps us provide you with location-based services, advertising, search results, and other personalized content. Most mobile devices allow you to turn off location services by accessing the device’s settings menu.
Publicly Posted Information. Information that you make available to us and others via social media networks, forums, blogs, listserves, chat rooms or similar functionality is information that we or others may share or use in accordance with the law.
Information from Other Sources. We may also collect information about you from third party sources, including from commercially available third-party sources, such as credit reporting agencies or other companies that collect or analyze information about consumers or users. Examples of information we receive from other sources includes credit history information from credit bureaus, which we use to help prevent and detect fraud and to offer certain credit or financial services to some customers.
Combined Information. We may combine the information you provide us with the other information that we collect about you.
We may use information we collect for a variety of purposes, including the following:
We may also use data that we collect on an aggregate or anonymous basis (such that it does not identify any individual visitor) for various business purposes, where permissible under applicable laws and regulations.
We may partner with advertising networks that deliver targeted advertisements to consumers, including advertisements with links to Transamerica websites, and generate related statistics and metrics. These ad networks may utilize information collected through a variety of Data Technologies to provide advertising placement, customization, auditing, research and reporting for us, our affiliates and other advertisers. This data collection takes place over time, both on this Site and on third-party websites and mobile applications and includes information such as number of page visits, pages viewed on our Sites, search engine referrals, browsing activities over time and across other sites following your visit to one of our Sites or apps, and responses to advertisements and promotions on the Sites and on sites and apps where we advertise. In some cases, we have access to the information gathered by the Data Technologies used by the ad networks on our Sites. This process allows us and third parties to deliver targeted advertising (online and offline), enhance marketing programs and help track the effectiveness of such efforts. Advertising networks, which may have their own privacy policies, determine how they use this information, including for purposes such as determining or predicting the characteristics and preferences of their advertising audiences and measuring the effectiveness of their advertising. As of the effective date set forth above, we do not respond to Do Not Track signals or other similar mechanisms.
We may share your personal information with third parties and affiliates as permitted or required by law, or when you authorize us to do so. For example, we may share your information:
Please note that policies and products offered by certain Transamerica companies may be subject to additional privacy notices. If you would like a copy of the privacy notice for your policy or product, please contact us at the number listed on your policy or account statement. We will limit sharing of your information in accordance with the choice(s) you have provided us in response to these further notices.
You are entitled to make certain choices about how we communicate with you.
Our online services are not directed to children under the age of 13. We do not knowingly collect personal information from children under age 13 without parental consent.
Access to information that we collect and maintain about you may be available to you. For example, if you created an account, you can access that account to update the information you previously provided. Additionally, if you believe that information we maintain about you is inaccurate, subject to applicable law, you may request that we correct or amend the information by contacting us as indicated in the How to Contact Us section below.
We use administrative, technical, and physical security measures designed to safeguard information about you in our possession against loss, theft and unauthorized use, disclosure or modification. Of course, despite these measures, no network or system is ever entirely secure and we cannot guarantee the security of networks and systems we operate or that are operated on our behalf.
We may update this Online Privacy Statement to provide clarification or notice of changes to our practices. If we make changes, we will revise the date at the top of this Online Privacy Statement. Material changes to this Online Privacy Statement will be effective 30 days after they are posted.
If you have any questions or comments about this Online Privacy Statement, or if you would like us to update information we have about you or your preferences, please contact us by email at Privacy@transamerica.com.