Stonebridge Life Insurance Company
Transamerica is in the process of legally merging Stonebridge Life Insurance Company into Transamerica Life Insurance Company which is planned to occur around October 1, 2015. This merger will not affect the insurance coverage described in this material. Your policy or certificate fulfillment may come from Transamerica Life Insurance Company or Stonebridge Life Insurance Company, depending on the timing of your State’s approval. Transamerica is the brand name used for products and services provided by one or more of the Transamerica companies.
As part of Transamerica, we strive to make better tomorrows in every community we serve and every relationship we share. We are excited to welcome our Stonebridge Life customers and get to know you. We help families make better financial futures and prepare for the unexpected. Over the last 100 years Transamerica has built a strong reputation on solid management, sound decisions and consumer confidence. Of course, you will continue to experience the same service and support you’ve enjoyed from Stonebridge Life. It’s the same company, just a different name, so your policy or certificate number will not change. The only change is that you will now have access to more coverage options and services under the Transamerica name.
During this period, you may continue to receive correspondence referencing Stonebridge Life Insurance Company. However, once the transition is complete, communications pertaining to policies or certificates will be from Transamerica Life Insurance Company.
To ensure you continue to receive the best possible service and support during this transition:
- If you receive an endorsement certificate that verifies the name change, please keep the endorsement with your insurance records for your future reference. If you haven't received it yet, we'll send it out when your state approves the changes.
Frequently Asked Questions
Where do I send my payments?
Your current billing and premium payment arrangements will not change and require no actions on your part. For Customers utilizing automatic bank payments, these payments will continue as the ACH transaction involves the same Transamerica bank accounts. The withdrawal name on the ACH transfer will change from Stonebridge Life to Transamerica. For Customers receiving a statement, you should continue to send payments on your existing policy to the address indicated on your billing statement. Please make checks payable to the name indicated on any billing statement.
When will this merger occur?
The effective date is October 1st 2015; however it takes some time to obtain all necessary state approvals and to transfer your policy within our internal systems. These approvals typically occur after the effective date and continue into 2016. So, during the transition period, you may receive correspondence with the name Stonebridge Life or the new name, Transamerica Life.
What if I have a claim in process?
The merger has no impact on your claims. Your claims with Stonebridge Life will continue to be processed according to the terms and conditions of your policy. You may receive correspondence or payment under either name, depending on timing of the state approvals and system changes.
Was this change due to an acquisition of Stonebridge Life Insurance Company?
No, Stonebridge Life and Transamerica Life are all affiliates of Transamerica. The result is that the services and support you've become accustomed to will not change. Your support staff, computer systems, and payment processing will remain the same.
What will happen to my coverage?
There are no changes to your coverage. Please be assured you have the same valuable protection and your benefits will remain the same.
What number should I call about questions related to the merger?
Please call the 800# that is located in the letter you received with your Merger Endorsement.
What number should I call for transactions or questions regarding my policy?
Please call the same 800# that is located on your policy.