CONTACT US

Insurance

Policy holders and general questions
800-797-2643
Monday - Friday
9 a.m. to 6 p.m. ET

tii.customerservice@transamerica.com

In order to better assist you, when sending an email please provide the following information:

  • Your name and relationship to the policy or owner.
  • The policy number you are inquiring about.
  • The owner’s name on the policy.
  • The city and state of the owner.
  • A phone number in case we need to contact you by phone.
  • A detailed explanation on how we can help you.

Note: For your protection, please do not include sensitive personal information such as social security numbers or date of birth information.


Get a quote
855-288-4181
Monday - Friday
9:30 a.m. to 8 p.m. ET


Website Support
877-717-8858
Monday - Friday
8 a.m. to 10 p.m. ET

webhelp@transamerica.com

In order to better assist you, when sending an email please provide the following information. Starred(*) items are required.

  • *Your name and relationship to the policy or owner.
  • The policy number you are inquiring about.
  • *The type of policy you have. For example: Annuity, Life Insurance, 401(k)
  • *The owner’s name on the policy.
  • The city and state of the owner.
  • A phone number in case we need to contact you by phone.
  • *A detailed explanation on how we can help you including any error messages you may have received.

Note: For your protection, please do not include sensitive personal information such as social security numbers or date of birth information.

Mutual funds

Customer service and website support
888-233-4339
Monday - Friday
8 a.m. to 7 p.m. ET

transamericafunds@bfdsmidwest.com

Annuities

Policy questions
800-797-2643
Monday - Friday
Monday - Thursday 8 a.m. to 6:30 p.m. ET
Fridays 8 a.m. to 5:30 p.m. ET

Outside the U.S.
319-355-8466
Monday - Thursday 8 a.m. to 6:30 p.m. ET
Fridays 8 a.m. to 5:30 p.m. ET

customercare@transamerica.com

In order to better assist you, when sending an email please provide the following information:

  • Your name and relationship to the policy or owner.
  • The policy number you are inquiring about.
  • The owner’s name on the policy.
  • The city and state of the owner.
  • A phone number in case we need to contact you by phone.
  • A detailed explanation on how we can help you.

Note: For your protection, please do not include sensitive personal information such as social security numbers or date of birth information.


Website support
877-717-8858
Monday - Friday
8 a.m. to 10 p.m. ET

webhelp@transamerica.com

In order to better assist you, when sending an email please provide the following information. Starred(*) items are required.

  • *Your name and relationship to the policy or owner.
  • The policy number you are inquiring about.
  • *The type of policy you have. For example: Annuity, Life Insurance, 401(k)
  • *The owner’s name on the policy.
  • The city and state of the owner.
  • A phone number in case we need to contact you by phone.
  • *A detailed explanation on how we can help you including any error messages you may have received.

Note: For your protection, please do not include sensitive personal information such as social security numbers or date of birth information.

Retirement

Retirement plans
800-755-5801
Monday - Friday
8 a.m. to 11 p.m. ET

IRAs
866-300-0028
Monday - Friday
9 a.m. to 6:30 p.m. ET