CONTACT US

Insurance

Policy holders and general questions
800-797-2643
Monday - Friday
9 a.m. to 6 p.m. ET

tii.customerservice@transamerica.com

In order to better assist you, when sending an email please provide the following information:

  • Your name and relationship to the policy or owner.
  • The policy number you are inquiring about.
  • If the policy number is unknown, what type of policy do you have? Ex: Annuity, Life Insurance, etc
  • The owner’s name on the policy.
  • The city and state of the owner.
  • A phone number in case we need to contact you by phone.
  • A detailed explanation on how we can help you.

Note: For your protection, please do not include sensitive personal information such as Social Security numbers or date of birth information.


Get a Quote
855-288-4181
Monday - Friday
9:30 a.m. to 8 p.m. ET


Website support
877-717-8858
Monday - Friday
9:30 a.m. to 10 p.m. ET

webhelp@transamerica.com

In order to better assist you, when sending an email please provide the following information. Starred(*) items are required.

  • *Your name and relationship to the policy or owner.
  • The policy number you are inquiring about.
  • *The type of policy you have. For example: Annuity, Life Insurance, 401(k)
  • *The owner’s name on the policy.
  • The city and state of the owner.
  • A phone number in case we need to contact you by phone.
  • *A detailed explanation on how we can help you including any error messages you may have received.

Note: For your protection, please do not include sensitive personal information such as Social Security numbers or date of birth information. Password support cannot be provided via email.

Mutual funds

Customer service and website support
888-233-4339
Monday - Friday
8 a.m. to 7 p.m. ET

transamericafunds@bfdsmidwest.com

Annuities

Policy questions
800-797-2643
Monday - Friday
Monday - Thursday 8 a.m. to 6:30 p.m. ET
Fridays 8 a.m. to 5:30 p.m. ET

Outside the U.S.
319-355-8466
Monday - Thursday 8 a.m. to 6:30 p.m. ET
Fridays 8 a.m. to 5:30 p.m. ET

customercare@transamerica.com

In order to better assist you, when sending an email please provide the following information:

  • Your name and relationship to the policy or owner.
  • The policy number you are inquiring about.
  • If the policy number is unknown, what type of policy do you have? Ex: Annuity, Life Insurance, etc
  • The owner’s name on the policy.
  • The city and state of the owner.
  • A phone number in case we need to contact you by phone.
  • A detailed explanation on how we can help you.

Note: For your protection, please do not include sensitive personal information such as Social Security numbers or date of birth information.


Website support
877-717-8858
Monday - Friday
8 a.m. to 10 p.m. ET

webhelp@transamerica.com

In order to better assist you, when sending an email please provide the following information. Starred(*) items are required.

  • *Your name and relationship to the policy or owner.
  • The policy number you are inquiring about.
  • *The type of policy you have. For example: Annuity, Life Insurance, 401(k)
  • *The owner’s name on the policy.
  • The city and state of the owner.
  • A phone number in case we need to contact you by phone.
  • *A detailed explanation on how we can help you including any error messages you may have received.

Note: For your protection, please do not include sensitive personal information such as Social Security numbers or date of birth information. Password support cannot be provided via email.

Retirement

Retirement plans
800-755-5801
Monday - Friday
8 a.m. to 11 p.m. ET

IRAs
866-300-0028
Monday - Friday
9 a.m. to 6:30 p.m. ET


Website support
877-717-8858
Monday - Friday
8 a.m. to 10 p.m. ET

webhelp@transamerica.com

In order to better assist you, when sending an email please provide the following information. Starred(*) items are required.

  • *Your name and relationship to the policy or owner.
  • The policy number you are inquiring about.
  • *The type of policy you have. For example: Annuity, Life Insurance, 401(k)
  • *The owner’s name on the policy.
  • The city and state of the owner.
  • A phone number in case we need to contact you by phone.
  • *A detailed explanation on how we can help you including any error messages you may have received.

Note: For your protection, please do not include sensitive personal information such as Social Security numbers or date of birth information.