The COVID-19 pandemic has impacted the industry in many ways, including limiting access to paramedical exams. We are now offering additional options to satisfy medical requirements on new cases that include increased non-medical guidelines for clients through age 55.* Please see the following chart for details around this change. The updated underwriting guidelines go into effect on 4/8/2020.
Please note: Due to the circumstances around COVID-19, Transamerica currently is not accepting applications on clients over the age of 75 for all life insurance products.
Because, at Transamerica, we want to make it as easy as possible to get documents back right now, we're offering an interim solution to collect documents quickly and confidentially online. Our Secure Email Portal will help process business during the COVID-19 crisis.
What is it? A process that starts with visiting transamerica.com/lp/upload to request access to Transamerica’s secure messaging system. It’s similar to sending an email with an attachment, but in a way that keeps information protected.
What you need to know:
Because of the COVID-19 pandemic, USPS has temporarily suspended mail services to certain international destinations. USPS will return items to Transamerica without them leaving the United States. We will re-send all returned mail once delivery services resume.
For a list of specific impacted countries, visit USPS.com. If you have clients in these countries, please avoid sending any printed documents until further notice. We ask that you use electronic communications to the extent possible.
This week, we launched a COVID-19 FAQs section for consumers on Transamerica.com. The page educates customers about subjects we have covered with you here, such as mailing policies directly to policyholders and state specific regulations. We will continue to update the FAQs on this page with useful customer/client information related to Transamerica’s efforts during the pandemic.