Enhanced Employee Benefit Experience
Transamerica has recently enhanced your Employee Benefits experience. To enjoy continued access you will need to reregister and obtain an updated User ID and Password.
To do this please select CREATE ACCOUNT below.
If you have already reregistered and obtained an updated User ID and Password select LOG IN below
How to File a Claim
It’s easy to file your claim online, or by email, phone, mail, or fax. Download the PDF for simple step-by-step instructions, or watch the video to learn how to file, manage, and check the status of a claim 24/7 from your personalized portal. Give us a call at 888-763-7474 with any questions about your policy or claim.
Transamerica By the Numbers
Over $49 Billion
In 2020 alone, Transamerica fulfilled its promises to customers by paying more than $49 billion in insurance, retirement, and annuity claims and benefits.
More Than $1.1 Trillion
Transamerica is part of the Aegon group of companies, which managed over $1.1 trillion in revenue generating investments in 2020.
90 Years Plus
For nearly a century, we’ve been helping families and individuals pursue a secure financial future through our employee benefit offerings.
Need a form?
Find the form you need to file a claim or manage your policies. We've provided documents you can use for multiple types of policy claims, to update personal and beneficiary information, and for many other uses.
Employee Benefits Resources
Learn other simple steps you can take today to achieve a more secure tomorrow.
Group Benefits Disclosure Policy
Transamerica Employee Benefits (TEB) is a unit of Transamerica Life Insurance Company and Transamerica Financial Life Insurance Company (collectively “Transamerica”). Transamerica markets and administers voluntary insurance benefits through a network of independent insurance agents wo are appointed to sell Transamerica products and those of other carriers. Agents receive various forms of compensation from Transamerica for the sale and servicing of its policies. Transamerica’s compensation arrangements with its agents are conducted with honesty, fairness, and integrity. Transamerica realizes that having trusted relationships with its agents and customers is essential. In order to ensure that this trust continues, and to address agent compensation issues within the insurance industry, Transamerica has outlined its policy on agent compensation below.
Transamerica’s policy supports transparency and full disclosure of agent compensation to our customers and prospective customers. In addition, we have put controls in place to facilitate this disclosure and obligate our agents to disclose compensation information to customers in the following situations: 1) when asked by a customer; 2) when receiving both a fee from the customer and compensation from Transamerica; and 3) when otherwise required by law. Agents must comply with all applicable laws in the sale of Transamerica products, including any pertaining to the disclosure of compensation information.
The Group Benefits Compensation Disclosure Notice (below) of Transamerica Employee Benefits describes the various means by which agents may be compensated for the sale of Transamerica products. It is the responsibility of your agent to share specific information with you concerning his or her compensation arrangements with Transamerica. Accordingly, please direct any compensation disclosure questions directly to your agent.
Compensation Disclosure Notice to All Policyholders
Agents who sell and service our products are paid a commission. It varies by the type of insurance policy sold and the state where the policy was sold, and is based on a percentage of the premium received in the first year, and at policy renewal. Agents may receive advances or loans against anticipated commissions for cases sold or to be sold. These advances may or may not require the payment of interest, depending on the agent’s total business and historical experience with TEB.
Agents may receive other compensation from TEB in the for of cash or non-cash awards or prizes based upon a variety of factors that may include the level of premium written or earned, persistency and growth of premium or other performance measures. Agents who manage, supervise or recruit other agents or wholesale our products and services to other agents may receive commission overrides on business that results from their efforts.
Some of our agents may receive additional payments for providing services in connection with the administration of our products. Fees for such services may be calculated on a per policy or per certificate basis or upon the premium volume associated with a specific case. TEB may additionally reimburse these agents/administrators for certain expenses, such as the cost of mailings.
Agents may occasionally obtain exclusive rights to market TEB products or services to agents, employers, employee or member of associations or unions. Certain groups or associations may also agree to endorse TEB’s products to their members. TEB may pay a fee for these exclusive marketing rights or endorsements. Se your proposed policy documents or other policy certificate package for more information on any such arrangement.
Contact Transamerica Employee Benefits at 800-851-7555, Option 4