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Important Resources

Whether you’re a participant, investor, employer, or financial professional, we have resources to help our partners and customers navigate these challenging times.

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In the midst of the COVID-19 crisis, Wealth + Health is more important than ever. And we're making changes to meet our customers' needs. Learn more about recent updates to claims, premiums, and more below.


If you have a Transamerica insurance policy through your employer, click the link below for more information. 

For Our Customers

Transamerica is committed to serving your needs through these challenging times. Most of our customer care representatives are now working from home. In some rare instances where essential employees must come into the office, like those who handle our mail, they are practicing social distancing. During this time, we are experiencing larger than usual call volumes and some delays. So, your patience is appreciated.
Give us a call at 1-800-797-2643 and we’ll be happy to provide you a summary of your current benefits.
Give us a call at 1-800-797-2643 and we can discuss your available options.  Or, you can reach us online by visiting the Contact Us form, choosing Individual, and answering a few short questions that will route you to the appropriate team member.
The easiest way is to call us at 1-800-797-2643. You will be asked a series of questions to get you to the right team. You can also refer to your policy or benefits package for direct access to representatives experienced on your specific product.
We’ll work with our customers as needed to allow leniency as to the deadlines when paperwork needs to be returned.
We’re limiting customer impacts as much as possible while we all adjust to the COVID-19 emergency. Some of our business functions and processing timeframes will likely be affected, but we’re taking every step we can to get work completed as quickly as possible. We appreciate your patience.
Please use the postage paid envelope that was included in your policy packet to return those to Transamerica. Your agent or advisor will guide you through the process.
We do have a secure email solution to help. It is available for consumers who are completing the enrollment process. You can find more information about it here.  And as always, your agent or advisor can assist you with the process.
Yes. Because of the COVID-19 pandemic, the United States Postal Service (USPS) has temporarily suspended mail services to certain international destinations. For a list of specific countries, visit USPS.com. We’re required to send certain documents (statements, annual privacy notices, etc.) in printed form, so they will take longer than usual to get to you. For all other items, we’re trying to send communications electronically where possible.

For Life Insurance Policyholders

You will continue to receive grace and lapse notices according to your contract provisions. If your policy goes into grace period or lapses while you are being affected by the COVID-19 emergency, we’ll send a follow-up notice informing you of an additional 30 days beyond the period already allowed to make your premium payment. So you can make payment and keep your coverage by paying up to 90 days past the original premium due date (or even later in some states). For example, if you are a New Jersey resident, you may have even longer. This may vary by the product you own and by the state where you reside.
Your payments will continue up to your specified date of return to work indicated on the last attending physician statement. If you want payments past that date, a claims examiner will review your specific request on a claim-by-claim basis.

For Long Term Care Policyholders

We continue to receive state guidance with respect to leniency with grace and lapse periods for long term care insurance policies. Due to the COVID-19 emergency, your grace period has been extended to 90 days (from due date) to help you pay the premiums that are due and keep your insurance coverage. State guidelines will continue to be monitored to determine if additional time should be granted.
If your coverage lapses as a direct result of the COVID-19 emergency, at the end of the 90-day grace period, reinstatement will be required. Policy provisions pertaining to reinstatement will continue to apply.
Unfortunately, no. All premiums due on the policy/certificate must be paid within the 90-day grace period to keep the coverage in force.
You have 90 days to pay the premium (from your due date) prior to the policy lapsing.
Yes, we can accept premium payments over the phone. During the pandemic, we want to be as flexible as possible with our customers. You can make as many payments over the phone as necessary.
We’re limiting customer impacts as much as possible while we all adjust to the COVID-19 emergency. Some of our business functions and processing timeframes will likely be affected, but we’re taking every step we can to get work completed as quickly as possible. We appreciate your patience.

For Annuity Customers

This varies from state to state. We’ll extend free looks up to 90 days for policyholders in the following states: New York, New Jersey, California, Ohio, North Carolina, and South Carolina. Note that for California, the free look extends 90 days after the end of the state of emergency.
Of course. Please remember some amounts may be subject to surrender charges, income taxes and additional taxes on early withdrawals. We can also help you determine if it will impact the rider benefits or rider values you have in your contract.

For Retirement Plan Participants

You can access your Transamerica retirement account here. Once you log in, you can review your balance, contributions, portfolio allocations and account information.
You can find information related to the CARES Act in the "Withdrawals" and "Loans" sections after logging in to your account.

For Employees with a Company-Sponsored Benefits Plan

You can access your Transamerica employee benefits information here. Once you log in, you can review your policy.
You can find updated COVID-19 coverage information for your insurance policy here.

For Financial Professionals

If you’re looking for immediate assistance on policy statuses or outstanding requirements, please visit your agent portal or this page. Transamerica will also send periodic updates via email to our agents covering any changes due to COVID-19. For all other questions, please email or contact your normal support team.
Transamerica will send periodic updates via email, as well as post information on agent portals. For all other questions, please email or contact your normal support team.
Transamerica will send important updates via email. For all other questions, contact your normal support team.
You can find updated COVID-19 coverage for employee benefits here. For all other questions, contact your normal support team.

For Employers and Plan Sponsors

Transamerica will send important updates via email. For all other questions, contact your normal support team.
You can find updated COVID-19 coverage for employee benefits here. For all other questions, contact your normal support team.

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